Hotel Consultancy Helps Profits

Enthusiastic and self-motivated professional, with extensive knowledge of all aspects of the hospitality industry. A first class communicator, highly skilled in motivating, influencing and developing others. Extensive experience in leading and facilitating change, developing processes and solutions through to successful integration within working practices. Highly experienced in training delivery, coaching and facilitation. Able to absorb information quickly, paying great attention to detail. An enthusiastic, caring and committed team leader and team player, with high levels of initiative, motivation, focus and energy, dedicated to completing every task to the highest of standards well within set deadlines. A starter finisher.

KEY SKILLS AND QUALIFICATIONS

Excellent interpersonal skills resulting in a highly motivated workforce and clear communication strategies.
Exceptional Man Management abilities resulting in the awards Investors In People and ISO 9000.
Highly developed organisational skills ensuring that work comes in within deadlines to the highest of standards
Excellent project management skills, able to generate ideas and systems in order achieve improved business results.

CAREER

SUTTON COURT HOTEL/IT CENTRE PERSONNEL MANAGER

Worked in close partnership with Learndirect to ensure quality standards upheld
Personnel Manager to a staff of 60 plus employees
Responsible for the recruitment, training, development and welfare/discipline of all staff members, both employed and casual staff
Chief administrator of the company pension scheme involving day to day administration, and liaison with the pension provider to ensure accurate and up to date records were kept in line with current legislation
Responsible for making all 60 plus staff redundant adhering to employment law and government guidelines when the company closed
Project Manager role, working towards both Investors in People and ISO 9000, both which were successfully awarded to the Sutton Court IT Centre in 2001

SUTTON COURT HOTEL CONFERENCE AND RESERVATIONS MANAGER

Total responsibility for ensuring all 64 bedrooms, 9 conference rooms and 2 restaurants were sold to maximum capacity at all times
Liaison with travel agents, booking agents, local companies, local media and the general public in order to successfully market and promote the hotel and it's facilities
Responsible for recruitment, training, development, welfare and discipline of staff within the department
Overall responsibility for the external and internal organising of wedding fairs and other promotional events resulting in increased sales and bookings
In charge of corporate hospitality and networking to highlight the hotel's facilities
Event management within the hotel to oversee the smooth and successful running of all events
Complete responsibility for all hotel events from prior to the booking being made through to the successful completion of the function

ABBEY LIFE PRACTICE ADMINISTRATION CONSULTANT

Approached to become part of a newly created team working with the self employed executive Financial Advisers in order to increase their business revenue
Training time management and office management techniques, enhancing the efficiency of each individual businesses
Hands on introduction and implementation of systems and processes to improve efficiency and effectiveness
Recruiting, training and developing Personal Assistants on behalf of the Advisers

ABBEY LIFE REGIONAL ADMINISTRATION MANAGER

Regional Office Manager in charge of 14 Offices in the Midlands and North East of England.

NUNEATON FITNESS CLUB General Manager

BODY CARE HEALTH AND FITNESS CLUB Director

DE VERE HOTEL Deputy Head Receptionist